1) Who We Are (Controller)
Hena Team is responsible for the processing of your personal information as described in this Privacy Policy.
Email: thanthile332@outlook.com
2) Age Requirement (17+)
The Service is intended for users who are 17 years of age or older. We do not knowingly collect personal information from anyone under 17. If you believe a person under 17 has provided us personal information, please contact us and we will take steps to delete it.
3) Information We Collect
We collect information in three main ways: (a) information you provide, (b) information collected automatically when you use the Service, and (c) information collected with your permission (such as location).
3.1 Information you provide
- Account information: name, username, and email address.
- Customer support content: information you include when you contact us (for example, messages, attachments, and troubleshooting details).
3.2 Information collected automatically
- Device information: device model, operating system version, language, time zone, and similar device attributes.
- Usage data and diagnostics: app features used, interactions, performance data, and aggregated usage statistics.
- Crash logs: information about errors and crashes (which may include device and app state at the time of a crash).
3.3 Location information (with your permission)
If you enable location permissions on your device, we may collect and process your precise or approximate location to provide location-related features. You can disable location access at any time through your device settings.
5) Photos and Face Data
The Service may allow you to use photos or images as part of certain features.
- No face recognition / biometrics: we do not perform face recognition and we do not create or store biometric templates from your photos.
- One-time processing and deletion (for applicable features): if a feature processes a photo to generate an output, the processing is intended to be one-time and the photo is deleted from our servers after generation where applicable.
- Default local storage: generated outputs are, by default, stored locally on your device unless you choose to upload or share them through the Service.
- Not used for training/marketing: we do not use your photos for training machine-learning models or for marketing purposes.
6) How We Use Information (Purposes)
We use personal information to:
- provide and maintain the Service (including creating and managing accounts);
- personalize your experience (such as remembering preferences);
- improve and develop the Service (including analytics and debugging);
- protect the safety, security, and integrity of the Service (including fraud and abuse prevention);
- provide customer support and respond to your requests; and
- comply with legal obligations and enforce our terms.
We do not sell your personal information.
8) International Data Transfers
Your information may be processed in countries other than your own. Where required, we rely on appropriate safeguards for cross-border transfers, including Standard Contractual Clauses (SCCs) or equivalent mechanisms.
9) Security
We use reasonable measures designed to protect your information, including:
- encryption in transit and at rest (where appropriate);
- access controls and least-privilege practices;
- periodic security reviews/audits; and
- backups for resiliency.
No method of transmission or storage is 100% secure. We cannot guarantee absolute security.
10) Data Retention
We retain information for as long as necessary to provide the Service and for legitimate business and legal purposes:
- Account information: retained for the duration of your account.
- After account deletion: deleted or anonymized within 30 days (unless longer retention is required by law or needed for disputes/enforcement).
- Usage data and diagnostics: retained for up to 12 months.
- Customer support content: retained for up to 6 months.
11) Your Rights and Choices
Depending on where you live, you may have rights to access, correct, delete, restrict/object, and withdraw consent (where applicable).
To exercise your rights, email thanthile332@outlook.com. We aim to respond within 5 business days. We may need to verify your identity before completing certain requests.
12) Third-Party Links and Services
The Service may contain links to third-party websites or services. This Privacy Policy does not cover third-party practices. We encourage you to review their privacy policies.
13) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will update the “Effective Date” when changes take effect. Your continued use of the Service after changes become effective means you accept the updated Privacy Policy.
14) Contact Us
If you have questions, requests, or complaints about this Privacy Policy, contact:
Hena Team
Email: thanthile332@outlook.com